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    THURSDAY 17 MAY 2018
    08:00 Registration, Networking & Coffee
    09:00 Chairman's Welcome
    09:05 Host Welcome
    Dublin Airport, Managing Director, Vincent Harrison
    Irish Government, Minister for Transport, Tourism & Sport, Minister Shane Ross
    09:15 CAPA Industry Outlook 
    CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
    09:35 Keynote: Who provides the data, who collects it - and who knows how to use it?
    We begin with a keynote address from author of "Data for the People: : How to Make Our Post-Privacy Economy Work for You" and Director of the Social Data Lab: "My expertise is the future of big data, social-mobile technologies, and consumer behavior. I study people and the data they create. In today's increasingly digitized world, consumers share data in unprecedented ways. This Social Data Revolution represents a deep shift in how people make purchasing and lifestyle choices."
    Social Data Lab, Director, Andreas Weigend
    10:15 Panel: Who provides the data, who collects it - and who knows how to use it?
    Data has become about a lot more than collecting information that your own customers provide you. Every step we take, every move we make is contributing to massive databases that provide the basis for a level of transparency that we could not have dreamt of as recently as a couple of decades ago. This is in many ways fearsome, as much of our business structuring has been built around an absence of transparency, allowing some form of manipulation of the customer. But, as airlines - and their suppliers - seek to open up new distribution avenues that share key information, the ubiquity of data is beginning to threaten, to disrupt the existing system on a much broader scale. Let's build the history and try to project where things are going.

    Moderator: Aviation Strategy & Concepts, Managing Director, Ulrich Schulte-Strathaus
    Panel:
    • Amazon Web Services, Head, Worldwide Business Development - Travel, Transportation & Logistics, Massimo Morin
    • Mezi, Vice President, Global Travel Strategy & Partnerships, Johnny Thorsen
    • Social Data Lab, Director, Andreas Weigend
    10:55 CAPA Membership Presentation 
    CAPA - Centre for Aviation, Senior Account Manager, Marianne Cummins
    11:00 Coffee Break & Networking
    Hosted By
    11:30 Panel: Making money (and savings) from alliances and partnerships
    Constrained by ownership and control rules established 70 years ago as a protectionist mechanism, in some ways the airline industry has progressed little – while technical advances have been phenomenal. As airlines cannot operate freely around the world, but need network benefits to succeed, global alliances were established as multilateral extensions of the many bilateral partnerships that existed widely. Much has changed since the Star Alliance began, to be followed by oneworld and SkyTeam. Where the global alliances have provided an umbrella for closed and immunised JVs, so also have deep bilateral partnerships across Alliance boundaries created new models. And Ultra long haul aircraft, the internet, metasearch, long haul low cost airlines and cross border equity relationships are just some of the fundamental leaders of change.The global alliances are designed to stimulate the financial reach of airlines, but they also have a role in reducing costs. Although they may be becoming peripheral to closer bilateral partnerships, there is still an important role for them – especially for their core members.

    Moderator: AAPA, Director General, Andrew Herdman
    Panel:
    • Air China, Vice President & General Manager, North America, Zhihang Chi
    • DVB Bank SE, Senior Vice President Aviation Financial Consultancy, Albert Muntane Casanova
    • Flybe, CEO, Christine Ourmières-Widener
    • Pittsburgh International Airport, CEO, Christina Cassotis
    12:15 Airlink Presentation
    Airlink, President & CEO, Steven Smith
     
    12:20 Lunch Break & Networking
    13:20 Keynote: The paradox of social media: balancing between opportunities and burden
    KLM, President & CEO, Pieter Elbers
     
    13:45 Panel: Social media is sexy. Making money from it is getting harder
    Marketing has taken on many new faces over the past decade. Classical media advertising still has a role to play, but instead of being front and centre, it is now becoming almost niche. Consumers rely increasingly on digital sources for their everyday information and social media influencers dominate decision making. So it becomes increasingly necessary for airlines to channel resources into getting in the mix of those behavioural patterns. But it needs clear, sensitive and flexible strategies.

    Moderator: Skylight Aviation, Senior Advisor and former easyJet Group Strategy & Network Director, Cath Lynn
    Panel:
    • airBaltic, Chairman of the Board & CEO, Martin Gauss
    • Finnair, CCO, Juha Jarvinen
    • Kenya Airways, Group Managing Director & CEO, Sebastian Mikosz
    • KLM, President & CEO, Pieter Elbers
    14:25 Keynote: The FFP Trinity: data, loot and loyalty: Using data to generate revenue
    FFP Investment & Advisory, Managing Partner, On Point Loyalty, Evert de Boer
    14:40 Panel: The FFP Trinity: data, loot and loyalty: Using data to generate revenue
    Ever since Air Canada first floated the concept of combining loyalty with using the FFP entity as a revenue centre in its own right, there has been an uneasy and highly dynamic equilibrium between maximising income and generating loyalty. Later came the recognition that there was intrinsic value in the intimate data that passengers delivered - even those whose loyalty was limited at best. Today, any FFP that does not maximise the benefits from analysing and applying the data it gathers is falling short of its potential. Finding partners who can expand datasets and help in the analytics process is increasingly a must.

    Moderator: FFP Investment & Advisory, Managing Partner, On Point Loyalty, Evert de Boer
    Panel:
    • Amadeus IT Group, Global Head, Amadeus Loyalty, Dominic Matthews
    • CityJet, CEO, Patrick Byrne
    • Finnair, CCO, Juha Jarvinen
    15:25 Coffee Break & Networking
    15:55 Keynote: Evolving distribution systems. Where are we up to? Rich content, NDC and more
    Travelport, Global Head of Product & Marketing, Air Commerce, Ian Heywood
    16:10 Panel: Evolving distribution systems. Where are we up to? Rich content, NDC and more
    Everyone’s keen to expand reach and leverage revenue, ancillary or otherwise. Achieving optimum value is an elusive and constantly shifting goal, as new competitive entities arrive in the market, both at the operating level and using tech to find smarter new ways of doing business. Creating a bridge between traditional and future systems, where many – often uncomfortable – bedfellows must coexist is vital to medium term success.

    Moderator: Mezi, Vice President, Global Travel Strategy & Partnerships, Johnny Thorsen
    Panel:
    • Datalex, CEO, Aidan Brogan
    • Ryanair, COO, Peter Bellew
    • Skyscanner, Senior Director, Global Strategic Partnerships, Hugh Aitken
    • Travelport, Senior Vice President & Managing Director, Air Commerce, Derek Sharp
    16:45 Special Vision: 2030 – What will the Travel Digital Ecosystem look like; and the opportunities it presents:
    This Keynote presentation consists of two parts: Section A (Kenny Jacobs): The Amazon of Travel: Distribution – flight and non-flight; Apps; Content: to inspire and help; and Google & Search Section B (Bobby Healy): What the Future holds: Conversational commerce; Artificial Intelligence; China is the new world tech leader; Payment: how we pay; Augmented/Virtual reality; NDC and one order; Uber in the air; and Alexa & AI
    Ryanair, CMO, Kenny Jacobs & CarTrawler, CTO, Bobby Healy

    17:30 End of Day 1 Sessions
    19:00 Powerscourt CEO Dinner Debate: Is Open Skies Closed for Business?
    Hosted By


    FRIDAY 18 MAY 2018
    08:00 Registration, Networking & Coffee
    09:00 Chairman's Welcome
    09:05 Panel: Trapped in the geriatric framework. The outlook for Europe and the North Atlantic as Brexit looms
    While sales and distribution seem to have no territorial boundaries, the actual operation of airlines remains trapped in the archaic design of 70 years ago. The constraints of the bilateral system are a massive constraint on airlines' ability to make truly commercial decisions.Open skies is a chink in that armour, albeit perhaps a diminishing one, but nothing illustrates the shortcomings of the system better than the tremors created by Brexit. Despite the uncertainty created, the UK remains one of the world's key aviation markets and will now be forced into a transition to an as yet unknown set of bilateral and multilateral relationships.Negotiating a package with the multiple interests of the EU countries is one thing; recreating a complex North Atlantic multilateral is another. An array of innovations has been enabled by the freedom created by both the Single Market and the US-EU multilateral, many of them strenuously opposed by US and other pilots unions, so disruption is clearly on the cards.

    Moderator: John Byerly, Consultant, Principal, John Byerly
    Panel:
    • Croon Callaghan Aviation Consulting, Partner, Jim Callaghan
    • European Aviation Club, Chairman, Rigas Doganis
    • European Commission, Director General for Mobility and Transport, Henrik Hololei
    • IAG, CEO, Willie Walsh
    09:50 Keynote: The “new entrants”: Blockchain, Winding Tree, data miners and a host of apps
    Mezi, Vice President, Global Travel Strategy & Partnerships, Johnny Thorsen
    10:10 Panel: The “new entrants”: Blockchain, Winding Tree, data miners and a host of apps
    Literally tens of thousands of travel related apps are under development and fundamentally new forms of transacting business are emerging. Combining that with the growing effectiveness of artificial intelligence adds another dimension to the equation. Then add to that the proliferation of large web based entities like Amazon, google, Facebook, Alibaba and others who have massive potential for data mining across the travel spectrum. Coming to grips with the new potential and how all of these might fit together offers myriad opportunities. However, sorting out what is important and sustainable is key to making the right executive decisions.

    Moderator: Mezi, Vice President, Global Travel Strategy & Partnerships, Johnny Thorsen
    Panel:
    • Google, Global Travel & Expense Lead, Michael Tangney
    • Lufthansa Group, Head of Distribution, Xavier Lagardère
    • Winding Tree, Founder & COO, Pedro Renaud Anderson
    • WTMC, Founder & CEO, Sarosh Waghmar
    10:55 Coffee Break & Networking
    11:25 Panel: Airports and airlines sharing data to enhance market penetration (make more money) and customer satisfaction. A pipedream? 
    When it comes to cooperation, airports and airlines typically revolve in separate hemispheres, colliding only when discussions turn to charges and "who owns the passenger". Yet each of them collect enormously valuable granular data about customer behaviour that they can only maximise if they combine it with the other. There are visionaries on both sides who see the opportunities, but mutual suspicion mostly prevails.

    Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
    Panel:
    • Belfast City Airport, Chief Executive, Brian Ambrose
    • Eurowings, CCO, Oliver Wagner
    • ForwardKeys, CEO, Olivier Jager
    • VietJet Air, Member of Board of Directors, Cuong Chu
    12:00 The cost equation: cutting costs and strategies for competing with low cost carriers 
    Underlying cost is necessarily a key part of an airline’s revenue outcome. Maintaining cost discipline is a complex art. It is made more difficult by the fluctuations in uncontrollable input costs such as fuel, but every full service airline is continually seeking to reduce costs by 3 to 4% per annum.This continually raises the bar – or lowers it. The fact that fuel prices slumped over the past three years has in many cases reduced the intensity of management determination to cut every cost possible. The resulting 10-20% reductions in cost thanks to lower input costs tended to make marginal attempts appear futile, in turn making it harder to persuade employees to accept frugality. As fuel prices rise again, the need to regain cost discipline becomes imperative; but only so much can be achieved when starting from a high base.
    Meanwhile low cost carriers have proliferated and intrude increasingly into areas where full service carriers previously dominated, both long and short haul.This has created the need for new initiatives which necessarily extend beyond mere cost saving in the legacy airline. Achieving adequate cost reductions to meet future market conditions simply are not possible from the current levels; to use the Irish idiom, if you want to get there, I wouldn’t start from here. On the basis of if you can’t beat ‘em join ‘em - or at least emulate them - new approaches are being adopted.
    These include: establishing a formal alliance with one or more LCCs; creating a low cost subsidiary, or even more than one, thus forming a group of segment-sensitive operators; or combinations of all of these. Then again, there is also the option of acquiring an independent operator… 
    • What are the barriers to achieving significant cost reductions in legacy airlines? 
    • What are the preferred strategy options for preparing for a lower cost competitive environment in future
    • How effective are LCC subsidiaries and what factors determine their success or failure? 
    • Managing an FSC-led “group” of multi-segment airlines is complex; for example, aside from the potential cannibalisation, managing brand perception in codesharing and partnerships can raise significant issues. What are the secrets for success? 
    Moderator: Skylight Aviation, Senior Advisor and former easyJet Group Strategy & Network Director, Cath Lynn
    Panel:
    • AACO, Secretary General, Abdul Wahab Teffaha
    • AAPA, Director General, Andrew Herdman
    • Amedeo, CEO, Mark Lapidus
    • Eurowings, CCO, Oliver Wagner
    • IAG, CEO, Willie Walsh
    12:55 Summit Wrap
    13:00 End of Summit and Lunch
    13:15 Golf Tournament: THE CAPA CUP: Europe vs ROW
    Tourism Ireland are kindly hosting a special Golf Day at the Powerscourt Golf Course. Tee off will be at 13:15 following lunch at the end of the Summit for delegates already registered to play. 

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    WEDNESDAY 11 OCTOBER 2017
    18:00-
    20:00

    Welcome Reception at Sofitel Heathrow

    THURSDAY 12 OCTOBER 2017
    08:00

    Registration

    08:30 - 10:00     Joint Plenary Session
    08:30

    Chairman's Welcome

    08:35

    Keynote

    08:55

    Aviation Overview: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

    09:15

    Keynote

    09:25

    Airline CEO Panel Discussion

    10:00     Coffee Break and Networking in CAPAConnect/InterACTE
    10:45

    Keynote

    11:05

    The Airline Models that are Changing the World: How big will their impact be? (Long haul LCCs, narrowbody long haul, airline subsidiaries) 

    As new airline entrants are increasingly enabled to innovate by new aircraft models with expanded range and capacity, the profile of city pair development promises to be transformed. It is already starting to happen, partially accelerated by the need to bypass congested hubs. What does this do for the future shape of connectivity, on the North Atlantic, within Europe and looking eastwards to Asia? 

    12:00     Lunch Break       
    13:30

    Keynote: Aviation Infrastructure 

    13:45

    Aviation Infrastructure - adding new facilities against enormous odds 

    It is a popular refrain that there has been no new runway added in the UK since WWII – although many unused and underused airports have been reactivated. Across the world, similar stories abound - it has taken Sydney nearly 50 years to decide to build a new airport - although major exceptions like China, the Gulf, Turkey and Mexico do exist. Following the interminable process leading up to a decision to add a new runway at Heathrow Airport, the next step is actually to navigate the many hurdles involved in actually building it. Manoeuvring a way through the various needs of the stakeholders is a delicate business and not everyone is ever happy.

    14:30

    Adapting for an uncertain future: Regulation, open skies and labour relations 

    Even with the disruptions of LCC and Gulf carrier entry, change in the airline industry has been more or less linear. For many European, as well as some US airlines and others, the confusion is threatening to become multi-dimensional if a number of current scenarios unfold. And while the US open skies agreement is also challenged, the confusion spreads to almost any airline operating to the UK (and Ireland). To prepare for the future amid this uncertainty, airline managements will have to work closely with unions, while keeping a careful eye on their consumer markets. Airlines are often very creative at finding ways to provide services and circumvent regulations which might otherwise prevent their operation, but can regulations adjust to facilitate rather than restrict the ability of airlines to deliver what consumers really want? 

    15:15     Coffee Break and Networking in CAPAConnect/InterACTE
    16:00

    Keynote: Distribution

    16:15

    Keynote: Ancillaries 

    16:15

    Anarchy in the Distribution Space: New developments and where to next?  

    A host of new apps and techniques are being developed across the spectrum of retailing, payments and generally controlling customer behaviour – or at least offering an array of attractive alternatives. These increasingly include Artificial Intelligence and chatbots, in ways that transform one-on-one communication with customers. Typically they do not cover the range of conventional distribution, but the sheer number of new ideas and applications in this area is starting to change the shape of the relationship between airline and traveller. Then there are the online retail behemoths like Google, Amazon, Facebook, along with Airbnb and others rapidly accumulating massive data sets and the ability to use them. How are airlines responding? How should they respond?

    17:15

    Chairman's Wrap

    17:20     End of Day 1 Sessions     
    19:00     Pre-dinner drinks, followed by CAPA Gala Dinner and Awards for Excellence    


    FRIDAY 13 OCTOBER 2017

    08:00

    Registration

    09:00

    Chairman's Welcome 

    09:05

    One Belt, One Road - the inexorable growth trajectory for Chinese aviation... 

    The impact of China on global aviation is only just beginning, as millions of Chinese consumers enter the market for international travel. How big an impact will it really be and what are the implications for airlines and the aviation industry at large? 

    10:00     Coffee Break and Networking in CAPAConnect/InterACTE
    10:45

    Establishing and Operating Airline Subsidiaries: best practice and where to next? 

    As full service airlines seek to respond to short and long haul low cost operators and to target different market segments, the number of subsidiaries proliferates. Responding in this way raises almost as many issues as they solve, but the successful models have certain characteristics in common. Our panel of experts will review best (and other) practice, drawing from their own experience and from observing others. The degree of separation between parent and daughter airline is defined by such matters as management and staff partitioning, connectivity, interlining and codesharing, branding – as well as the ability or otherwise to participate in the global alliance based joint ventures.

    11:45

    Transition Time 

    12:00     Joint CAPA ACTE Closing Plenary Session
    13:00

    Chairman's Wrap 

    13:15     Final Lunch and Networking in CAPAConnect/InterACTE

Looking for your ticket? Contact the organizer
Looking for your ticket? Contact the organizer